LearnupPrivacy Policy
Learnup Bangladesh ("we", "our") is an educational mobile application. This privacy policy explains how we collect, use, and protect your information.
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This privacy policy applies to the Learnup Bangladesh mobile application.
Introduction
Protecting Your Privacy at Learnup Bangladesh
Learnup Bangladesh ("we", "our", "app") is an educational mobile application that assists students in preparing for HSC and university admission exams. Your privacy is extremely important to us, and we are committed to protecting your personal information.
This privacy policy explains what information we collect, how we use it, share it, and keep it secure. By using the app, you agree to this policy.
Information Collection
What information we collect and how we collect it
Personally Identifiable Information:
Actively Collected Information
- Name and contact information
- Email address
- Phone number (optional)
- Educational institution
- Class/grade information
- Date of birth (age verification)
Automatically Collected Information
- Device information (model, OS version)
- IP address and location data
- App usage statistics
- Cookies and tracking technology
- App crash reports and logs
- Performance and diagnostic data
Purpose of Information Collection
We collect information only to improve app functionality, enhance user experience, and provide our educational services. We do not sell any information to third parties.
Data Usage
How we use your information
Educational Service Delivery
Providing question banks, quizzes, and learning materials for HSC and admission exam preparation
Personalized Learning Experience
Customized content recommendations based on your learning style, performance, and weaknesses
App Functionality and Development
Monitoring app performance, fixing bugs, and developing new features
Security and Safety Assurance
Account security, fraud prevention, and preventing misuse of services
Data Retention Period
We retain your personal information only for as long as necessary. After account cancellation, we will delete your personal data within 30 days, unless required by law.
Data Sharing and Disclosure
When and with whom we share information
Limited Sharing Situations
What We Do NOT Share
- • We do not sell personal information to advertisers
- • We do not share with third parties for marketing purposes
- • We do not share your contact information for spam
- • We do not share your academic performance with external parties
- • We do not share your personal learning data for research
- • We do not share your location data for tracking
Data Security
How we keep your information secure
End-to-End Encryption
ImplementedAll data transmission protected by SSL/TLS 1.2+ encryption. Data remains encrypted both at rest and in transit.
Secure Cloud Infrastructure
ImplementedData stored on industry-standard secure cloud servers like AWS. Regular security patches and updates.
Access Control and Audit
ImplementedRole-Based Access Control (RBAC). Limited access for authorized personnel only. Regular access audits.
Regular Security Audits and Testing
OngoingRegularly conducting security risk assessments, vulnerability scanning, and penetration testing.
Data Backup and Disaster Recovery
ImplementedAutomated data backup system. Data replication across multiple geographic locations.
Data Breach Notification
In the event of a data breach, we will notify relevant authorities and affected users within 72 hours, unless the breach does not pose a risk to personal data.
User Rights
Your rights regarding your data
Right to Access
Right to know what personal data has been collected, why it was collected, and how it is being used
Right to Rectification
Right to correct inaccurate, incomplete, or outdated personal data
Right to Erasure (Right to be Forgotten)
Right to request deletion of your personal data under certain conditions
Right to Restrict Processing
Right to restrict the processing of your data in certain circumstances
Right to Data Portability
Right to receive your data in a structured, machine-readable format and transfer it to another service
Right to Object
Right to object to processing based on our legitimate interests or direct marketing
Exercising Your Rights
To exercise your rights, please email learnupbangladesh@gmail.com or send a WhatsApp message to +880 1997-722696. We will respond to your request within 30 days.
Contact Us
For any privacy-related questions or concerns
Primary Contact
Privacy Responsibility
Regulatory Authority
If you believe we have violated your data protection rights, you have the right to contact your local data protection authority.
Privacy Policy Updates
We may update this privacy policy from time to time. For significant changes, we will notify you through the app or via email.
The current version of this privacy policy will always be available in the app settings.